Brief

- Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
- Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
- Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
- Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
- Report out collection trends and dispute root causes, providing insights and recommendations to improve processes and reduce future payment delays
- Strong understanding of Accounts Receivable and Collections and dispute management process
- Identify and provide inputs to the supervisors for process improvement
- Very good verbal and written communication skills

Responsibilities

Brief :
- Ensure the functions in collections and dispute management run smoothly, oversee and handle all exceptional customers on outstanding invoices and maintaining positive customer relationships
- Prioritize high-risk or overdue accounts, receivable aging reports and escalate issues as needed to minimize bad debt
- Apply checks and reviews to the investigations, to resolve customer disputes related to billing, pricing, delivery, or contractual terms
- Oversee the collection activities and dispute resolutions accurately documented in the ERP or CRM system, ensuring transparency and audit readiness
- Report out collection trends and dispute root causes,



providing insights and recommendations to improve processes and reduce future payment delays
- Strong understanding of Accounts Receivable and Collections and dispute management process
- Identify and provide inputs to the supervisors for process improvement
- Very good verbal and written communication skills

Technical Skill Requirements

- Qualification: Graduate/master’s in accounting/CA/CWA Inter
- Good accounting knowledge which includes preparation of JE and AR knowledge (Collections and Dispute management)
- At least 6 - 8 years of operational experience
- Basic Excel skills and knowledge of ERP SAP/JDE are desired
- Solid numerical skills with attention to detail
- Very good written and verbal communication skills
- Ability to validate and document the process

Qualifications

Competencies Required:
- Ability to oversee collection process, guide team to communicate clearly and professionally with customers via phone and email
- Experience in handling sensitive conversations around overdue payments and disputes
- Skilled in handling high profile customers and negotiating payment plans, resolving conflicts, and influencing customers to meet payment commitments without damaging relationships
- Capable of identifying the underlying causes of disputes and payment delays, and working cross-functionally to implement long-term solutions
- Maintains accurate records of collection efforts and dispute resolutions, ensuring compliance with audit and reporting requirements
- Ensure that the assigned targets are met in accordance with SLA and internal standards.
- Any other essential function that may occur from time to time as directed by the Supervisor

📌 Assistant Manager (Kochi)
🏢 EXL
📍 Kochi