Responsibilities:
Monitoring and managing desktop support, and VIP support functions to ensure optimal service.
Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Manage installations, upgrades and configurations of hardware and software
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Resolve issues escalated by technicians and engineers.
Ensure data is handled, transferred or processed according to legal and company guidelines
Provide support and guidance to stakeholders.
Control costs and budgets regarding IT systems
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand




Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Develop IT policies and practices

Performance and Quality Management:
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Leading personnel management, performance assessment, training, and mentoring
Building solid relationships with teams to enable effective dialogue exchange between departments

Requirements:
4+ years experience as Team Leader
Experience with system installation, configuration and analysis
Knowledge of Desktop, Servers, networks and cloud computing
Knowledge of data protection operations and legislation (e.g. GDPR)
Leadership and organizational skills
Ability to manage multiple projects
Outstanding communication skills
-

📌 Operations Team Lead Chennai
🏢 Fusion My Business
📍 Chennai