Job Title: Client Service Analyst, AS

Location: Mumbai, India

Role Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory framework.

What we’ll offer you

As part of our adaptable scheme, here are just some of the perks that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance advantage (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities
Works closely with, but not limited to, onshore teams like Coverage, Sales,



Product Managers and Operations to promote Corporate Bank and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines;
Liaises with overseas teams to ensure globally / regionally consistent high standards in service solutions for clients.
Coordinates and aligns closely with offshore Implementation Team.
Provides technical support for electronic banking platforms and self-service apps.
Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
Escalates issues with respective L2 / L3 support teams if needed.
Work closely with onshore teams on E2E procedures and processes.
Prepares and provides MIS reports, internally / externally.
Contributes to Continuous Improvement activities leading to operational efficiencies

Your skills and experience
Have a minimum of 5 to 8 years’ client services experience in the Securities Services business covering Fund Services a

📌 Client Service Analyst, As Mumbai
🏢 Deutsche Bank
📍 Mumbai