Key Responsibilities Sales & Customer Service
Welcome and assist customers in selecting electrical products, appliances, lighting, wiring accessories, switches, cables, and other related items.
Understand customer requirements and recommend suitable products.
Explain product features, specifications, pricing, and benefits.
Handle customer inquiries, complaints, and after-sales support professionally.
Build positive customer relationships to encourage repeat business.
Product Knowledge & Technical Assistance
Assist customers in identifying compatible products and accessories.
Ensure products are tested (where applicable) and in proper working condition before delivery.
Stay updated on recent products, brands, and industry trends.
Inventory & Store Operations
Maintain stock records and assist with inventory management.
Receive, organize, and replenish stock as required.
Ensure products are displayed neatly and attractively.
Coordinate with suppliers and the store manager for stock replenishment.
Keep the store clean, organized, and customer-friendly.
Billing & Order Management
Assist with billing, order processing, and payment collection.
Prepare customer quotations and invoices when required.
Track customer orders and coordinate timely deliveries.
Quality & Safety
Follow safety guidelines while handling electrical products and equipment.
Ensure all products are stored safely and handled properly.
Conduct routine checks to maintain product quality and store standards.
Key Skills & Qualifications
Prior experience in retail sales or an electrical store is preferred.
Basic knowledge of electrical products and accessories is an advantage.
Solid communication and customer service skills.
Ability to understand customer needs and recommend suitable products.
Good organizational and inventory management skills.
Positive attitu