Job Description - Operations Manager

Job Title: Operations Manager
Industry: Food & Beverage / QSR / Restaurant
Department: Operations

Job Type: Full time | In office
Experience:2 to 4Years
Qualification: Graduate / Diploma in Hospitality, Hotel Management, Business Administration, or a related field
Location: Mumbai
Salary: As per company norms and experience

About the Role

Key Responsibilities
Manage and oversee the daily operations of multiple food stores/outlets across Mumbai.
Regularly travel across Mumbai to visit stores and ensure smooth day-to-day operations.
Monitor store performance, sales, customer service, food quality, hygiene, and operational standards.
Conduct regular store visits and identify operational gaps, issues, and areas for improvement.
Ensure all stores follow company SOPs, operational guidelines, food safety, and hygiene standards.
Manage, train, motivate, and monitor store managers and operational staff.
Monitor daily sales, expenses, wastage, inventory, stock levels, and overall store profitability.




Coordinate with Kitchen, Procurement, HR, Finance, and other departments for smooth operations.
Ensure adequate manpower availability and effective staff scheduling at all stores.
Monitor food preparation, portion control, quality, presentation, and consistency.
Control food wastage, pilferage, operational losses, and unnecessary expenses.
Ensure proper inventory management, stock rotation, and timely replenishment.
Handle customer feedback and complaints and ensure timely resolution.
Track store-wise KPIs and prepare regular operational performance reports.
Conduct audits and inspections to ensure compliance with company standards.
Support the opening and operational setup of new stores whenever required.
Identify prospects to improve productivity, customer experience, sales, and profitability.
Take corrective actions and follow up with store teams to ensure implementation.
Report operational perfor

📌 Operations Manager Mumbai
🏢 Team HR
📍 Mumbai