- Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.
- Drive day-to-day Call Centre activities and implement recent initiatives to improve performance.
- Coordinate with the IT team on new initiatives and system-related projects.
- Ensure quality lead generation and conversion.
2) Campaign Management
- Plan, execute and monitor Inbound & Outbound calling campaigns, and digital campaigns through SFMC — across Text Message, WhatsApp, Voice Bot, Interactive Voice (IVR), and Emailer — to maximise lead generation & conversion.
- Track campaign performance basis data analytics and refine strategy accordingly.
📌 Assistant Manager – Call Centre and Lead Management Pune
🏢 Talent Leads Consultants
📍 Pune
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