Jio is actively looking to hire candidates for the position Area service Incharge for Lucknow, Uttar Pradesh.

Key requirements are

1. Graduation OR Diploma in Engineering stream.
2. Experience of 6-10 years in After sales service.

- Establish and maintain the upkeep of service centers,
- Liaison with store manager and sales team for service operations,
- Ensure customer satisfaction to avoid escalation of issues,
- Motivate and manage team of service center and care center personnel,
- Responsible and accountable for service deliverables,
- Mentor and counsel engineers whenever necessary,
- Control the flow of incoming calls for in office support of services,
- Manage costs/expenses of service and care center within given guidelines,
- Ensure their is adequate amount of manpower to cater to all customer calls,




- Providing necessary skills/training to the team members based on needs and gaps,
- Ascertain care center personnel are working in sync to support walk-in customers,
- Encourage the team to enhance their performance levels by identifying gaps and needs

Skill sets:

1. Relationship management
2. Delegation skills
3. Team management
4. Diversity management
5. Problem Solving skills
6. Experience in area/zone for DTH Industry / Device Operations
7. Geography knowledge
8. Domain knowledge of DTH / Cable / Telecom/ Devices
9. Understanding of business training requirements

📌 Area service Incharge (Lucknow)
🏢 JIO
📍 Lucknow