Job Summary:
Key Responsibilities:
Handle inbound and outbound customer interactions professionally.
Resolve customer queries and complaints in a timely manner.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions in the CRM system.
Escalate complex issues to the appropriate department when required.
Meet daily productivity and quality targets.
Ensure high levels of customer satisfaction through effective communication.
Follow company processes and compliance guidelines.
Coordinate with internal teams to resolve customer issues.
Maintain confidentiality of customer information.
Excellent communication skills in English (additional regional languages are an advantage).
Basic computer knowledge and typing skills.
Ability to work in rotational shifts (if required)
Salary & Benefits:
Competitive salary package.
Performance incentives.
Paid training.
Growth prospects opportunities.
PF, ESI, and other company benefits (as applicable).