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JOB FUNCTION AND RESPONSIBILITIES:
Assists customers with registering and locking individual mandatory and best effort flow commitments.
Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
Determine product eligibility and price loan commitments, while entering and/or changing loan data.
Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
Researches and evaluates post funding adjustment request from correspondents, sales
Handles escalated customer service issues, pricing exceptions and other special negotiations
Resolves customer issues regarding registrations, pricing issues, loan delivery
Managing extremely high call volume with varying degrees of urgency
Special projects as required





QUALIFICATION:
High School degree, or equivalent, required. College degree preferred.
1+ years of experience working in a Call Center workplace. Outside Sales, Retail, Customer Service experience preferred.
Mortgage Banking, Banking, or Finance experience helpful.
Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
Solid analytical and problem-solving skills and attention to detail and accuracy.
No documented disciplinary action in the past 12 months.
Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.Should have completed 9 months in the current role

WORK SCHEDULE OR TRAVEL REQUIREMENTS:
8am-5pm Eastern (Day Shift US) - Possible split shift hours 9pm-6am Eastern.

📌 Commitment Desk Analyst Pune
🏢 Onity Group
📍 Pune