— Program Manager, LR Tiwari Campus,Mumbai

About the Role

We are looking for a Program Manager to take end-to-end ownership of the academic and operational delivery of our programs at LR Tiwari College, Mumbai.

The Program Manager will be the key point of coordination between students, faculty, campus teams, and the central Edept team. The role combines academic delivery, student performance management, faculty management, LMS adoption, attendance, assessments, and day-to-day program operations.

The ideal candidate should be highly organized, comfortable working with students and faculty, data-oriented, and proactive in identifying and solving operational issues.

Key Responsibilities

1. Academic Program Delivery

● Take ownership of the day-to-day delivery of assigned programs at LR Tiwari. ● Ensure classes are conducted as per the approved academic calendar and timetable. ● Monitor syllabus coverage and ensure courses remain on track.

● Coordinate with faculty to ensure lesson plans, learning objectives, assignments, and assessments are aligned with the curriculum.

● Identify gaps in academic delivery and work with faculty/Senior Program Manager to resolve them.

● Attend classes periodically to assess teaching quality and student engagement. ● Support faculty in maintaining the expected academic standards.

2. Student Performance & Academic Tracking

● Track student performance across assignments, projects, assessments, attendance, and examinations.

● Maintain student-level academic performance dashboards.

● Identify students who are academically falling behind and initiate interventions.

● Coordinate remedial sessions, mentoring, additional support, or faculty interventions where required.

● Track improvement after interventions.

● Prepare regular reports on student performance and highlight key concerns to the central team.

● Work towards improving student completion and academic success rates. 3. Attendance Management

● Ensure accurate and timely recording of student attendance.

● Monitor attendance on a weekly basis and identify students with low attendance. ● Follow up with students who have poor attendance.

● Identify patterns such as repeated absence from particular courses/faculty. ● Escalate chronic absenteeism to the appropriate campus/central team. ● Maintain attendance records and ensure discrepancies are resolved promptly. ● Track attendance against defined program KPIs.

4. LMS Adoption & Digital Learning

● Ensure 100% student and faculty onboarding onto the LMS.

● Monitor student usage of the LMS, including:

○ Course access

○ Content consumption

○ Assignment submission

○ Assessment participation

○ Learning activity





● Track students who are not actively using the LMS and drive adoption. ● Ensure faculty regularly upload required content, assignments, announcements, and learning resources.

● Coordinate with the central team to resolve LMS-related issues.

● Generate regular LMS adoption and engagement reports.

5. Faculty Management

● Coordinate faculty schedules and availability.

● Ensure faculty are aware of class schedules, academic expectations, assessments, and deadlines.

● Track faculty attendance and punctuality.

● Manage faculty substitutions in case of absence.

● Ensure no classes are cancelled without an appropriate replacement plan. ● Conduct regular faculty check-ins.

● Collect feedback from students on faculty and classroom delivery.

● Monitor faculty performance and flag concerns to the Senior Program Manager. ● Coordinate faculty onboarding and orientation for new faculty.

● Maintain a faculty database and teaching schedule.

6. Assessments & Evaluation

● Coordinate the complete assessment cycle for assigned programs.

● Ensure assessments are scheduled and communicated to students and faculty on time. ● Track assignment and assessment submission rates.

● Monitor evaluation and grading completion.

● Ensure marks/grades are captured accurately.

● Identify students with consistently poor assessment performance.

● Coordinate re-tests, remedial assessments, or improvement plans where required. ● Maintain assessment records and performance reports.

● Analyse assessment data to identify gaps in student learning.

7. Student Engagement & Support

● Act as the primary academic/operational point of contact for students. ● Conduct regular student interactions and feedback sessions.

● Monitor student satisfaction and engagement.

● Identify student concerns early and resolve them wherever possible. ● Escalate issues that require central-team or campus intervention.

● Encourage participation in projects, hackathons, industry sessions, workshops, and other Edept initiatives.

● Drive student participation in academic and co-curricular activities.

● Support student onboarding and orientation.

8. Program Operations

● Maintain the academic calendar, timetable, faculty allocation, and student records.



● Ensure classrooms and required infrastructure are available before classes. ● Coordinate with the LR Tiwari campus team for operational requirements. ● Ensure smooth execution of examinations, assessments, workshops, guest sessions, and events.

● Track and resolve operational incidents.

● Maintain documentation and records related to the program.

● Ensure all program-related data is updated in the relevant systems.

9. Student Feedback & Quality Improvement

● Conduct regular student feedback surveys.

● Track CSAT/NPS and academic satisfaction indicators.

● Analyse student feedback and identify recurring issues.

● Convert feedback into actionable improvement plans.

● Follow up to ensure identified issues are resolved.

● Share key insights with the Senior Program Manager and central team. 10. Reporting & Data Management The Program Manager will be responsible for maintaining accurate and timely program data, including:

● Student enrollment

● Attendance

● Assignment completion

● Assessment performance

● Faculty attendance

● Faculty performance

● LMS adoption

● Student engagement

● Student feedback

● Academic progress

● Program completion

● Operational incidents

Submit weekly and monthly program performance reports to the management. Experience

● 2–5 years of experience in program management, academic operations, education operations, training, student success, or a similar role.

● Experience managing students and faculty is preferred.

● Experience in higher education, edtech, vocational education, or professional education is an advantage.

Skills

● Strong program/project management skills.

● Excellent communication and interpersonal skills.

● Strong follow-up and execution ability.

● Comfortable working with data and dashboards.

● Positive Excel/Google Sheets skills.

● Comfortable using LMS and other digital platforms.

● Strong problem-solving and escalation management skills.

● Ability to manage multiple stakeholders simultaneously.

● Strong attention to detail.

● Ability to work independently and take ownership.

Personal Attributes

We are looking for someone who is:

● Highly accountable — owns problems rather than simply reporting them. ● Student-centric — genuinely cares about student outcomes.

● Proactive — identifies issues before they become escalations.

● Data-driven — uses data to identify performance gaps.

● Execution-oriented — follows through until closure.

● Collaborative — can effectively work with faculty, students, campus teams, and the central team.

● Adaptable — comfortable working in a fast-paced education environment.

📌 Academic Operations - Edtech (Mira Bhayandar)
🏢 edept
📍 Mira Bhayandar