Job Description

Job Summary

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We are looking for a System Admin Trainee who is interested in building a career in IT infrastructure and system administration. The candidate will work closely with the IT team to provide day-to-day technical support, troubleshoot hardware and software issues, and assist in managing network, security, and IT assets.

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Key Responsibilities

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Provide first-level IT support to employees for hardware and software-related issues.
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Assist in setting up and configuring laptops, desktops, printers, and other IT equipment.
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Support user account creation, access management, and basic system configurations.
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Assist with troubleshooting LAN, Wi-Fi, Internet, and network connectivity issues.
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Support in managing switches, routers, firewalls, and VPNs.
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Assist with basic monitoring of servers, network devices, and system performance.
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Support FortiGate and Sophos firewall administration under the guidance of senior team members.
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Assist in maintaining CCTV, ESSL biometric systems, and other office IT infrastructure.
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Maintain IT asset records, documentation, and inventory.
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Assist with ISO 27001-related IT documentation and compliance activities.
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Coordinate with ISPs and IT vendors for basic technical support and service requests.
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Maintain records of IT incidents, troubleshooting activities, and asset allocation.
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Follow IT security, access-control, backup, and system maintenance procedures.
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Required Skills

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Preferred Relevant IT/networking certifications
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Basic knowledge of System Administration & Networking
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Hardware and software troubleshooting
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Basic understanding of Firewalls and VPN
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Basic knowledge of Windows operating systems
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IT asset management
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Basic understanding of IT security
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Positive documentation skills
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Positive communication and problem-solving skills
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Educational Qualification

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Bachelor's/Diploma in

📌 System Admin Trainee Thiruvananthapuram
🏢 Appfabs Incorporation
📍 Thiruvananthapuram