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TCS is Hiring for ITIL framework L3 -Problem Management
Experience Range : 10+ Yrs Yrs
Job Location : PAN India
Interview Mode: Virtual Mode

Must-Have
7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles.
Robust hands‑on experience with ITIL Problem Management processes and governance.
Deep expertise in Root Cause Analysis methodologies (5 Whys, Fishbone, Fault Tree Analysis).
Experience driving high‑quality RCAs with explicit distinction between workaround, remediation, and permanent fix.
Proven ability to perform incident and problem trend analysis to identify systemic risks.
Experience working in complex, multi‑vendor enterprise environments.
Solid documentation, analytical, and facilitation skills

15 years of Continuous Education.

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