Job Description

Job Description: Senior Technical Support Engineer

/n

/n

Location: Mumbai (2 Position) and Ahmedabad (2 Positions)

/n

Position - 4

/n

Department: Sales – Technical Support Services

/n

Mode of Employment – Full time

/n

/n

About Videonetics:

/n

Videonetics is a leading innovator in AI-powered video computing solutions, offering intelligent video management, analytics, and security solutions across industries. Our mission is to make the world smarter and safer through cutting-edge technology.

/n

To know more about us – , videonetics: Overview | LinkedIn

/n

/n

Who You'll Work With

/n

You will report to the VP of Product Delivery. As part of the videonetics Sales team, you are the face of Videonetics to our customers.

/n

/n

What you’ll do

/n

We are looking for dynamics and experienced Technical Support Services (TSS) engineer ensuring timely and effective deployment of our software & resolution of customer technical issues. This role involves collaborating with cross-functional teams,



and driving continuous improvement in technical support operations. The ideal candidate should have solid technical expertise, leadership skills, and excellent communication abilities.

/n

/n

Key Responsibilities:

/n

/n
Customer Support:

/n

/n

/n
Installation and commissioning of Video Management Software, Traffic Management Software, Facial Recognition System & Video Surveillance as Service
/n
L3-L4 Support for all products installed
/n
Troubleshooting of field issues, performing root cause analysis and rolling out corrective and preventive actions
/n
Lead Product analytic accuracy testing, customer UAT, SAT.
/n
Collaborate with cross-functional teams to resolve complex technical issues.
/n

/n

/n
Solution & POC:

/n

/n

/n
Handling Proof of Concepts, Demonstrations for large scale smart city and enterprise projects
/n
Providing solution for customer requirements around the product
/n

/n

/n
Metrics and Reporti

📌 Senior Technical Support Engineer Rajkot
🏢 Videonetics
📍 Rajkot