Job Description
Job Description: Senior Technical Support Engineer
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nLocation: Mumbai (2 Position) and Ahmedabad (2 Positions)
nPosition - 4
nDepartment: Sales – Technical Support Services
nMode of Employment – Full time
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n About Videonetics:
nVideonetics is a leading innovator in AI-powered video computing solutions, offering intelligent video management, analytics, and security solutions across industries. Our mission is to make the world smarter and safer through cutting-edge technology.
nTo know more about us – , videonetics: Overview | LinkedIn
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n Who You'll Work With
nYou will report to the VP of Product Delivery. As part of the videonetics Sales team, you are the face of Videonetics to our customers.
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n What you’ll do
nWe are looking for dynamics and experienced Technical Support Services (TSS) engineer ensuring timely and effective deployment of our software & resolution of customer technical issues. This role involves collaborating with cross-functional teams, and driving continuous improvement in technical support operations.



The ideal candidate should have robust technical expertise, leadership skills, and excellent communication abilities.
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n Key Responsibilities:
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n1. Customer Support:
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Installation and commissioning of Video Management Software, Traffic Management Software, Facial Recognition System & Video Surveillance as Servicen
L3-L4 Support for all products installedn
Troubleshooting of field issues, performing root cause analysis and rolling out corrective and preventive actionsn
Lead Product analytic accuracy testing, customer UAT, SAT.n
Collaborate with cross-functional teams to resolve complex technical issues.n

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n2. Solution & POC:
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Handling Proof of Concepts, Demonstrations for large scale smart city and enterprise projectsn
Providing solution for customer requirements around the productn

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n3. Metrics and Reporting:
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Track and analyse key performance metric

📌 Senior Technical Support Engineer Ahmedabad
🏢 Videonetics
📍 Ahmedabad