Job Description
Job Title: VoIP Engineer
n Job Location: Ahmedabad, Gujarat, India
n Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday)
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n About the Role
nWe are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms.
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n Key Responsibilities
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Manage and troubleshoot UCC, VoIP, SIP, and IP Telephony systems.n
Support Cisco UC/CUCM and Contact Centre platforms.n
Troubleshoot call failures, voice quality, routing, and connectivity issues.n
Handle P1/P2 incidents and critical platform alerts.n
Perform root-cause analysis and coordinate with internal teams and vendors.n
Support platform upgrades, changes, and out-of-hours testing.n




Maintain technical documentation and incident records.n

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n Required Skills
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3+ years of experience in UCC / Unified Communications / VoIP.n
Solid knowledge of SIP, VoIP, TCP/IP, and networking.n
Experience with Cisco CUCM / Cisco Collaboration.n
Strong troubleshooting and incident management skills.n
Positive communication and customer-handling skills.n

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n Positive to Have
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Cisco UCCX/UCCE or Contact Centre experience.n
CUBE / SBC / Webex / Microsoft Teams knowledge.n
MSP or Managed Services experience.n

📌 Voip Engineer Ahmedabad (India)
🏢 iConsultera
📍 India