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We are looking for an Airline Customer Service Executive in Pashchim Champaran, India. This entry-level full-time position is ideal for those eager to start their career in the airline industry, focusing on providing excellent customer support.

Key Responsibilities:
Customer Assistance: Answer customer inquiries related to flight schedules, booking processes, and ticket information, ensuring explicit and accurate communication to enhance customer satisfaction.
Complaint Resolution: Address customer complaints or issues promptly and professionally, aiming to resolve concerns effectively while maintaining a positive relationship.
Booking Management: Assist customers with booking flight tickets, modifying reservations, and issuing boarding passes. Ensure that all information is processed accurately and efficiently.
Flight Information Updates: Keep customers informed about any changes to flight times, delays, or cancellations, and provide alternatives as necessary to minimize inconvenience.
Collaboration with Team:



Work closely with other team members and departments to ensure seamless customer service and efficient communication throughout the organization.

Required Skills and Expectations:

Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A robust customer service mindset and the ability to remain calm under pressure are essential. Attention to detail is crucial for handling bookings and resolving issues accurately. Basic computer skills are expected to manage different software related to customer service and bookings. Additionally, candidates should be team-oriented and willing to learn in a rapid-paced environment.
Experience

0 - 1 Years
No. of Openings

25
Education

10th Pass
Role

Airline Customer Service Executive
Industry Type

Aviation / Airline / Aerospace
Gender

[ Male / Female ]
Age Limit

18 - 35 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Benefits include

PF, ESI, Food/Meals, Accommodation
Walk-in interview location

kolkata

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