We are seeking a dedicated Customer Service Manager to lead our customer support team in Patna, India. The ideal candidate will have 1 to 4 years of experience in customer service and should be a female with at least a 12th-grade education. This full time position requires the individual to work from the office.

In this role, you will oversee customer service operations, ensuring that our customers receive the highest level of support. You will manage a team, train recent staff, and implement strategies to improve customer satisfaction.

Key responsibilities include:
Team Leadership: Lead, motivate, and develop a team of customer service representatives to ensure effective performance.
Customer Support: Address customer inquiries and complaints efficiently, ensuring timely resolution to enhance customer experience.
Process Improvement: Analyze current customer service processes and work on enhancing them to boost productivity and satisfaction.
Reporting:



Track and report on key performance metrics to gauge team performance and customer happiness.

Candidates should possess excellent communication skills, a positive attitude, and strong problem-solving abilities. Ability to manage stress and work effectively under pressure is significant. Proficiency in computer applications and basic customer service tools is expected. A strong focus on team collaboration and customer relationships is essential in this role.
Experience

1 - 4 Years
No. of Openings

1
Education

12th Pass
Role

Customer Service Manager
Industry Type

Call Centre / BPO / ITES / LPO
Gender

Female
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Face Interview Location

Ag colony main road patna

📌 Customer Service Manager Female Patna
🏢 V S Services
📍 Patna