Job Description – Application Support / Production Support
Role: Associate / Senior Associate – Application Support / Production Support
Experience: 2–4 Years
Location: Chennai/ Mumbai
Employment Type: Full Time

Employment Type - Full-time

Working Days - 5 Days Working

Work Schedule
• Candidates should be comfortable working in rotational shift timings and rotational week offs

Preference -
Male candidates only
Immediate joiners

Job Summary
We are looking for candidates who have hands-on experience in Application/Production Support, with positive knowledge of Linux, SQL and Oracle, and are comfortable working in a 24x7 rotational shift workplace.
Key:
Immediate joiners, or candidates with maximum 15 days' notice period will be preferred.
Candidate who is already staying in Chennai, or Mumbai will only be considered, as there will be a face-to-face round of interview.

Key Responsibilities
Provide L1/L2 application and production support for business-critical applications.




Monitor applications and production environments to ensure smooth and uninterrupted operations.
Troubleshoot application-related issues and perform initial root-cause analysis.
Handle incidents, service requests and production issues within defined SLAs.
Monitor system/application performance and identify potential issues proactively.
Work with internal technical teams to resolve complex application and infrastructure-related issues.
Perform basic troubleshooting on Linux/Unix environments.
Execute and troubleshoot SQL queries for data validation and issue investigation.
Work with Oracle databases for basic database-related troubleshooting and support activities.
Analyse application logs and identify errors/issues.
Escalate critical or unresolved issues to the relevant technical teams.
Maintain proper documentation of incidents, resolutions and support activities.
Participate in shift handovers and ensure proper communication of pending/critical issues.
F

📌 Application Support Engineer Mumbai
🏢 NuSummit
📍 Mumbai