Lead Project Manager – CCaaS Transformation / Genesys Migration
We are looking for an experienced

Lead Project Manager

with

4–5+ years of project/programme leadership experience

to drive complex

Transformation and CCaaS migration initiatives

in a large global organization.
Key Responsibilities
Lead end-to-end

CCaaS Transformation and Genesys migration

projects.
Manage project planning, timelines, resources, dependencies, risks and issues.
Drive

cutover, migration, implementation and hypercare

activities.
Coordinate with multiple

cross-functional and geographically distributed teams .
Manage stakeholders, governance, reporting and senior management communication.
Ensure successful delivery within agreed scope, timelines and quality.
Drive transformation initiatives within a structured programme/project setting.
Must-Have Skills
4–5+ years of experience as a

Project Manager / Project Lead .




Solid

Transformation Project Management

experience.
Hands-on

CCaaS migration

experience.
Mandatory

Genesys Migration

experience.
Experience in

resource planning, risk mitigation, cutover and hypercare .
Experience working in large global/enterprise organizations.
Solid stakeholder and cross-functional team management skills.
Good understanding of the

Contact Centre domain .
Good to Have
Genesys Cloud

experience.
Chatbot / Voicebot exposure.
NLU, LLM / GenAI

knowledge.
Experience with

RM Chat / WhatsApp .
Customer Interaction (C&I;) domain experience.
Location:

Mumbai/Pune/Hyderabad/Bangalore/Delhi
Experience:

4–5+ Years
Role:

Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager Mumbai
🏢 Terra Technology Circle Consulting Private
📍 Mumbai