We are looking for a Customer Support Executive to join the customer service team at Fibe and assist customers throughout their personal loan journey. The ideal candidate should have robust communication skills, a customer-first approach, and preferably experience in BFSI, fintech, banking, NBFC, BPO, or loan-related processes.
Key Responsibilities
Handle customer queries related to personal loans through calls, chats, and other support channels.
Assist customers with loan applications, eligibility, KYC, documentation, disbursal, EMIs, and repayments.
Resolve customer complaints and issues within defined timelines.
Provide accurate information about loan products, processes, and policies.
Coordinate with internal teams to resolve customer issues.
Maintain accurate records of customer interactions and follow-ups.
Meet defined quality, productivity, and customer satisfaction targets.
Ensure a qualified and positive customer experience.
Requirements
0–3 years of experience in customer support/customer service.
Experience in BFSI, Fintech, Banking, NBFC, BPO, or lending will be preferred.
Excellent verbal and written communication skills. • Good problem-solving and interpersonal skills.
Comfortable handling customer conversations and resolving complaints. • Basic knowledge of MS Office and customer support tools.
Ability to work in a target-driven workplace.
Weekoff
Rotational week off
📌 Customer Support Executive Pune (India)
🏢 Fibe -
📍 India
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