Key Responsibilities*
Own the endtoend Citrix platform (Citrix DaaS / CVAD / Citrix Cloud or onprem).
Design, review, and approve Citrix architecture (Workspace, VDAs, Cloud Connectors).
Ensure scalable, secure, and highly available designs across regions and data center.
Define standards and best practices for images, catalogs, delivery groups, and policies.
Act as the final escalation point (L3) for complex Citrix incidents.
Lead major incident bridges, especially for outages, performance degradation, or logon failures.
Perform deep root cause analysis (RCA) using:
Citrix Monitor, HDX Insight
eG / Azure / UberAgent
Event logs, netstat, procmon, Wireshark
Identify longterm fixes and preventive actions.
Optimize logon performance, session responsiveness, and application launch times.
Tuning of:
Citrix policies (HDX, CPU, memory, graphics)
Profile management (UPM, FSLogix)
Proactively identify performance bottlenecks and capacity risks.




Reduce recurring incidents and postproduction defects.
Enforce security hardening aligned to enterprise standards.
Apply Citrix hotfixes, security updates, and zeroday mitigations.
Collaborate with security teams on:
CVE remediation
Vulnerability scans
Audit findings
Ensure compliance with access controls and data protection standards.
Develop and maintain PowerShell automation for:
Health checks
Catalog and delivery group management
Maintenance actions
Reduce manual effort and operational risk through scripting and tooling.
Improve platform reliability and operational efficiency.
Plan and execute Citrix upgrades (VDAs, Cloud Connectors, Workspace app).
Validate changes via nonproduction testing and rollback strategies.
Participate in CAB and review highrisk changes.
Ensure minimal user impact during releases.

📌 Citrix Administrator Chennai
🏢 Tata Consultancy Services
📍 Chennai