We are looking for a dependable and proactive Customer Support Executive to join our e-commerce team in Baner.

This is not a telecalling or sales role. Most customer interactions happen over WhatsApp, chat and email, with calls required only when needed to resolve a customer issue.

Key Responsibilities
Handle customer queries over WhatsApp, email, chat and occasional phone calls
Resolve issues related to orders, delivery, returns, replacements, refunds and products
Coordinate with logistics, warehouse and internal teams when required
Follow up on pending customer cases until they are completely resolved
Maintain proper records of customer conversations and resolutions
Handle Amazon, Flipkart, website and other e-commerce customer queries
Escalate unusual or sensitive cases appropriately
Ensure customers receive explicit,



polite and professional communication
Identify recurring customer issues and report them to the team

Who We Are Looking For
Minimum 1 year of customer support/customer service experience
Positive written and spoken English
Comfortable communicating professionally over WhatsApp and email
Good problem-solving and decision-making ability
Comfortable working independently without constant monitoring
Responsible, organised and reliable
Valuable computer and internet skills

• • Experience in e-commerce, D2C brands, Amazon, Flipkart, Shopify or similar businesses is preferred

📌 Customer Support Executive Pune
🏢 Aegis Personal Care
📍 Pune