Role & responsibilities
Daily Floor & Sales Management
Target Achievement: Drive daily, weekly, and monthly sales targets for the assigned department/section.
Floor Presence: Actively supervise the sales floor during peak hours to drive customer engagement and ensure rapid footfall conversion.
Customer Service: Address and resolve customer complaints promptly on the floor to maintain high service standards.
Inventory & Visual Merchandising
Stock Replenishment & Audit: Monitor stock levels, track quick/slow-moving merchandise, and manage timely inward/outward inventory to minimize shrinkage.
Visual Merchandising (VM): Ensure strict adherence to VM standards, proper display of products, price tagging, and cleanliness of the section.
Team Leadership & People Management
Shift & Roster Planning: Manage staff shifts, weekly-offs, and floor deployment to ensure optimum floor coverage during rush hours and festivals.
Daily Huddles: Conduct morning briefings to communicate daily targets, promotional schemes, and focus items to sales staff.
Training & Mentoring:



Train fresh and junior staff on product knowledge, upselling techniques, customer handling, and store discipline.
Operations & Billing
Queue Management: Coordinate with the billing counters during peak hours to ensure quick checkout and avoid customer delay.
SOP Compliance: Enforce store opening/closing procedures, hygiene guidelines, and loss-prevention measures.

Preferred candidate profile
Experience: 3 to 7 years in retail store operations/floor management (Experience in Textiles, Apparel, Departmental, or Hypermarket stores preferred).
Education: Graduate in any discipline / Diploma in Retail Management.
Language Proficiency: Fluent Tamil (Mandatory) + Working knowledge of English.
Key Traits: High energy, active floor presence, solid conflict-resolution skills, and the ability to lead a large team.
Flexibility: Open to working retail store hours, weekends, and peak festival seasons.

📌 Department Manager Chennai
🏢 Jeyachandran Textiles
📍 Chennai