Key ResponsibilitiesHandle customer queries and provide appropriate resolutions.
Manage customer interactions through calling and email.
Handle approximately 70% calling and 30% email communication.
Provide accurate information regarding customer queries and services.
Maintain a qualified and courteous approach while interacting with customers.
Ensure timely resolution of customer concerns and maintain customer satisfaction.
Follow company processes, guidelines, and quality standards.
Job DetailsProcess: Customer Service – Blended Process
Calling: 70%
Email: 30%
Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM
Weekly Off: Rotational
Work Location: Juinagar, Navi Mumbai
Qualification: HSC / 12th Pass
Candidate ProfileGood communication skills.
Basic computer knowledge.
Ability to handle customer queries professionally.
Comfortable working in rotational shifts and with rotational weekly offs.
Candidates with a customer service/call centre background will be preferred.
Freshers with positive communication skills are also welcome to apply.

📌 Customer Service Executive Navi Mumbai (India)
🏢 Thyrocare
📍 India