05 Sep
|
Glympse human capital services
|
Bengaluru
05 Sep
Glympse human capital services
Bengaluru
International Voice Process – Customer SupportJob Title: International Voice Process – Customer Support
Location: Multiple Locations across Bangalore
Experience: 0–5 Years
Salary: Up to ₹6.5 LPA
Employment Type: Full-Time
Job DescriptionWe are hiring candidates for International Voice Process roles with leading organizations across Bangalore. The ideal candidate should have excellent English communication skills, a customer-focused approach, and the ability to handle international customers over voice calls.
- Key ResponsibilitiesHandle inbound/outbound calls from international customers.
- Understand customer queries and provide accurate and timely resolutions.
- Maintain a high level of professionalism and customer service.
- Follow process guidelines, quality standards, and compliance requirements.
- Document customer interactions accurately in the system.
- Achieve assigned productivity, quality, and customer satisfaction targets.
- Coordinate with internal teams to resolve customer issues when required.
- Maintain qualified communication and a positive customer experience.
- EligibilityExcellent verbal and written communication skills in English.
- Comfortable communicating with international customers.
- Willingness to work in rotational shifts, including night shifts.
- Candidates should be comfortable working from the office.
- Freshers and experienced candidates can apply, depending on the process requirements.
- Candidates with experience in International BPO / International Voice / Customer Support / Technical Support will be preferred.
- Skills RequiredStrong English communication skills.
- Good listening and problem-solving abilities.
- Customer-handling skills.
- Ability to work under pressure and meet targets.
- Basic computer and typing skills.
- Flexible and adaptable to rotational shifts.
- Compensation & BenefitsSalary: Up to ₹6.5 LPA
- Multiple work locations across Bangalore.
- Opportunity to work with reputed organizations and international processes.
- Career growth and learning opportunities.
- Attractive incentives may be available depending on the process.
Work LocationMultiple locations across Bangalore
Candidates who are comfortable with international voice processes and rotational/night shifts are encouraged to apply.
📌 Customer Support Executive (Bengaluru)
🏢 Glympse human capital services
📍 Bengaluru