Position: Customer Care Executive

Role Overview

We are looking for a customer-focused Customer Care Executive to handle customer queries through voice calls and email. The ideal candidate should have good communication skills, a problem-solving mindset, strong attention to detail, and a willingness to learn.

The role involves understanding customer requirements, providing accurate information and solutions, coordinating with relevant brands/teams, and ensuring timely resolution of customer concerns.

Key Responsibilities

- Handle inbound and outbound voice calls and email queries and provide effective resolutions.
- Listen actively and understand customer requirements, concerns, and expectations.
- Provide customers with accurate information about products, services, features, and benefits.
- Deliver end-to-end solutions while ensuring a positive customer experience.
- Ask relevant questions and use effective probing and prompting techniques to identify the customer's exact requirement.
- Accurately capture and update all customer information, interactions, and case details in the designated systems.
- Conduct timely follow-ups with brands/internal teams as per the defined escalation matrix until the issue is resolved.
- Maintain up-to-date knowledge of the client's products, processes, policies, and services.
- Ensure complete adherence to quality standards, SOPs, processes, and compliance requirements.
- Collaborate effectively with team members, SMEs, Team Leaders, and other stakeholders to resolve customer concerns.
- Maintain 100% adherence to assigned schedules and work timings.
- Escalate complex, sensitive, or unresolved cases to the Team Leader/Manager whenever required.
- Handle irate, demanding,



or dissatisfied customers with patience, professionalism, and tact.
- Consistently work toward achieving defined customer satisfaction, quality, productivity, and performance targets.

Skills & Competencies

- Good typing speed — minimum 15 WPM with 75% accuracy.
- Comfortable using computers and basic internet applications.
- Good understanding of process-oriented work and systems.
- Average to valuable verbal and written communication skills in English and Hindi.
- Pleasant telephone etiquette and a strong customer-service orientation.
- Good listening, probing, and problem-solving skills.
- Ability to remain calm and professional while handling challenging customers.
- Strong attention to detail and accuracy.
- Ability to work effectively as part of a team.
- Willingness to learn and adapt to new products, processes, and systems.

What We Offer

- Fixed monthly salary as per location and applicable salary structure.
- Performance-based incentives.
- PF, ESI, and other applicable statutory benefits.
- Structured on-the-job training and process support.
- Clear career growth opportunities, including progression toward Team Leader and Quality Analyst (QA) roles.
- A positive, professional, and supportive work environment.
- Opportunities to develop skills in customer service, communication, problem-solving, and process management.

Ideal Candidate

The ideal candidate is someone who enjoys interacting with customers, can understand and resolve queries efficiently, communicates professionally, and is comfortable working in a structured, target-driven environment.

If you are customer-focused, eager to learn, and looking for an opportunity to build a career in customer service, we would love to hear from you.

📌 Customer Care Executive (Noida)
🏢 Digitide Solutions
📍 Noida