Customer Support Executive – Airtel BlackJob Title: Customer Support Executive

Process: Airtel Black

Experience: 0–4 Years

Education: Graduation Mandatory (10+2+3)

Age: 18–30 Years

Employment Type: Full-Time

Role OverviewWe are looking for enthusiastic and customer-focused Customer Support Executives to join the Airtel Black customer service process. The role involves handling inbound calls, understanding customer concerns, providing effective solutions, and ensuring a smooth and superior customer experience.

This is a great opportunity for fresh graduates and experienced candidates who have strong communication and customer-handling skills and are interested in building a career in customer service.

- Key ResponsibilitiesCustomer SupportHandle inbound customer calls professionally and efficiently.
- Understand, identify, and analyze customer queries and concerns.
- Provide accurate and timely resolutions to customer issues.
- Ensure a positive and seamless customer experience.
- Handle customer complaints with patience and professionalism.
- Maintain a customer-focused approach throughout every interaction.
- Issue Resolution & CoordinationTroubleshoot customer issues and provide appropriate solutions.
- Escalate unresolved issues to the relevant internal teams when required.
- Coordinate with internal departments to ensure seamless issue resolution.
- Follow up on customer concerns where necessary.
- Documentation & Process ComplianceMaintain accurate records of customer interactions and resolutions.
- Update customer information and interaction details in the relevant systems.




- Follow defined processes, quality standards, and organizational guidelines.
- Maintain required productivity and service-quality standards.
- Required Skills & AttributesExcellent communication skills in English, Tamil, and Hindi.
- Strong customer-handling and interpersonal skills.
- Good problem-solving and analytical abilities.
- Effective time-management skills.
- Customer-focused attitude with a commitment to service excellence.
- Ability to remain calm and professional while handling customer concerns.
- Willingness to work in rotational shifts.
- Preferred SkillsBasic technical knowledge.
- Sales orientation and ability to identify customer needs.
- Prior experience in customer service, telesales, or technical support.
- Prior sales experience will be an added advantage.
- Eligibility CriteriaGraduation is mandatory (10+2+3).
- Freshers and candidates with 0–4 years of experience can apply.
- Age: 18–30 years.
- Candidates must be comfortable working in rotational shifts.

Language RequirementsMandatory:

- English
- Tamil
- Hindi
- Work Schedule5 working days per week
- 2 rotational weekly offs
- Rotational shifts
- Night shifts may be applicable based on business requirements.
- Compensation & BenefitsTake-home salary: ₹17,000 – ₹20,000 per month
- Night Shift Allowance
- Split Shift Allowance

Ideal CandidateThe ideal candidate should be a confident communicator, customer-focused, patient, and solution-oriented qualified who can efficiently handle inbound customer interactions while maintaining service quality and customer satisfaction.

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