Job Description – Telecaller (Business Loan Disbursement)

Job Title: Telecaller – Business Loan Disbursement

Location: Hyderabad

Type - Remote

Employment Type: Full-Time

Experience: 2–5 Years

Role Overview

We are looking for a proactive and customer-focused Telecaller to manage customer coordination and support the Business Loan Disbursement process. The candidate will be responsible for following up with customers, coordinating documentation, aligning meetings, and ensuring a smooth and timely loan disbursement process.

Key Responsibilities

- Connect with customers regarding their business loan applications and disbursement process.
- Follow up with customers for pending documents, information, and required formalities.
- Explain the loan disbursement process and next steps to customers.
- Align and schedule meetings between customers and the relevant internal teams.
- Coordinate with Sales, Credit, Operations, and other internal teams for smooth processing and disbursement.




- Regularly follow up with customers to ensure timely completion of documentation and other requirements.
- Maintain accurate records of customer interactions and loan application status.
- Handle customer queries and provide timely resolutions.
- Ensure a positive customer experience throughout the disbursement journey.
- Work towards achieving assigned disbursement and operational targets.

Required Skills & Qualifications

- 2–5 years of experience in Telecalling, Loan Processing, Customer Support, or Financial Services.
- Experience in Business Loans, Loan Processing, or Disbursement will be an added advantage.
- Good communication and convincing skills.
- Strong follow-up and customer coordination skills.
- Ability to schedule and align meetings effectively.
- Basic knowledge of MS Excel and CRM systems.
- Ability to work in a quick-paced and target-driven environment.

📌 Telecaller (India)
🏢 CredFlow
📍 India