Role & responsibilities

- Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
- Provide transparent and professional responses to patient inquiries while maintaining a patient-focused approach.
- Assist patients in rescheduling, canceling, or modifying appointments as needed.
- Address patient concerns and escalate complex issues to the appropriate departments when required.
- Verify and update patient demographic details, insurance information, and contact information during interactions.
- Maintain accurate documentation of all calls, patient interactions, and updates within the system.
- Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
- Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.




- Follow established call handling procedures, communication scripts, and service guidelines.
- Assess patient needs and provide appropriate guidance on available services and next steps.

Preferred candidate profile

- Minimum 2 years of international voice process experience is mandatory
- Familiarity with US healthcare billing and insurance terminology is a plus.
- Strong phone etiquette, active listening, and problem-solving skills.
- Ability to handle difficult conversations with empathy and professionalism.
- Proficient in Microsoft Office Suite and comfortable learning new software systems.
- Ability to work in a fast-paced, target-driven environment.

Interested candidates can contact Shilpa - (phone hidden)

📌 Customer Service Associate - International Voice (Bengaluru)
🏢 Getix Health
📍 Bengaluru