Customer Relationship Executive (CRE)

Location: Kings Royal Riders – Service Division

Department: Customer Experience & Retention

Employment Type: Full-Time

Role Overview: The Customer Relationship Executive (CRE) acts as the first point of contact for customers visiting or calling the service center. The role focuses on ensuring a smooth and qualified customer experience from appointment booking to post-service follow-up.

- Key Responsibilities:Attend customer calls and schedule service appointments.
- Greet walk-in customers and guide them to the appropriate service representative.
- Share service reminders, offers, and soft product details with customers.
- Handle customer inquiries and resolve complaints in coordination with the service team.
- Collect customer feedback and share insights with the Service Manager.
- Maintain customer records and service follow-up details in the system.
- Promote accessories, AMC, and other soft products during interactions.




- Support the Service Marketing Executive (SME) team in achieving monthly targets.
- Skills & Competencies:Excellent verbal and written communication.
- Strong interpersonal and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Knowledge of customer handling and CRM software preferred.
- Qualifications:Graduate in any stream (preferred: Marketing / Customer Service).
- 0–2 years of experience in customer service or similar roles.
- Freshers with strong communication and customer orientation are welcome.

Growth Opportunity: Both roles offer great career progression within the Kings Royal Riders group, including advancement to Senior Executive, Team Lead, or Customer Retention Manager based on performance and contribution.

📌 Service Marketing Executive (Pune)
🏢 Kings Royal Riders
📍 Pune