Job Description – Customer Service Associate (Inbound Voice Process)Company:E-Solution Infotech Private Limited (ESIPL)

Job Title:Customer Service Associate (CSA)

Location:Coimbatore

Process:Inbound Voice Process / Customer Support

Employment Type:Full-Time

- Eligibility: Graduate
- Freshers and Experienced candidates can apply
- Languages Required:Good communication skills in English & Hindi
- Additional regional language proficiency preferred:
-

- Kannada
- Telugu
- Malayalam
- Tamil
- Hindi
- English
- Roles & Responsibilities:Handle inbound customer calls professionally
- Resolve customer queries and provide accurate information
- Maintain high customer satisfaction levels
- Escalate unresolved issues to the concerned department
- Update customer details and call logs in the system
- Follow company policies and process guidelines
- Achieve daily productivity and quality targets




- Desired Candidate Profile:Positive verbal communication skills
- Basic computer knowledge
- Positive attitude and customer-centric approach
- Ability to work in rotational shifts
- Quick learner and team player
- Preferred Experience:Minimum 0 to 6 months of experience in Customer Service/BPO is an added advantage
- Freshers with excellent communication skills are welcome
- Salary & Benefits:Attractive salary package
- Incentives & performance rewards
- Training and career growth opportunities
- Friendly work environment

Interview Details:Walk-in interviews are open.

Interested candidates can apply or contact:

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Join ESIPL and build your career in the customer service industry!

📌 Customer Service Associate (Coimbatore)
🏢 E-Solution Infotech Private
📍 Coimbatore