05 Sep
|
Xpheno
|
Bengaluru
Key Responsibilities:
● Addressing all customer queries over phone, email and live chat (sometimes alone and sometimes together with other Customer Delight associates),consistently delivering outstanding levels of service.
● Assisting with day-to-day operational processes e.g. order processing,coordination with internal teams.
● Identifying and implementing opportunities to improve our customer experience and recent ways to delight our customers, and feeding back to the rest of our team as the ‘voice of the customer’ on potential improvements to our processes, product and technology.
● Updating daily reports and managing the customer database for the internal teams.
Ideal Candidate:
● At least 3-5 years experience in a consumer facing company (preferably a start-up) with a strong customer ethos Experience and aptitude with major MS office software.
● Familiarity with any CRM software will be a plus
📌 Customer Support Executive (Bengaluru)
🏢 Xpheno
📍 Bengaluru