- Lead and manage a team of Sales Executives and Business Development Executives.
- Achieve daily, weekly, and monthly sales and revenue targets.
- Monitor individual and team performance and take necessary actions to improve productivity.
- Track calls, leads, follow-ups, conversions, opportunities, and sales activities.
- Identify low-performing employees and implement appropriate performance improvement plans.
- Ensure proper and timely updates of CRM, trackers, and other sales records.
- Monitor call quality and ensure the team follows the approved sales process, scripts, and compliance requirements.
- Handle escalations and support team members in closing important or complex deals.
- Prepare and share daily, weekly, and monthly performance reports with management.
- Work closely with the Quality and Training teams to improve team performance.
- Maintain discipline, attendance, productivity, and professional conduct within the team.
- Motivate the team and create a positive, competitive, and performance-driven work workplace.
- Required Skills & QualificationsMinimum 2–5 years of experience in Sales, including experience in handling or leading a sales team.
- Ability to analyze sales performance and identify areas for improvement.
- Good knowledge of CRM systems and Microsoft Excel.
- Strong problem-solving and decision-making abilities.
- Key Performance Indicators (KPIs)Team Sales and Revenue Achievement
- Individual and Team Conversion Rate
- Follow-up and Productivity Compliance
- Team Call Quality