ServiceNow Architect

Experience: 10+ Years

Relevant ServiceNow Experience: 8+ Years

Role: ServiceNow Architect – ITOM / Platform / Integrations

Location: Remote

Job Summary

We are looking for an experienced ServiceNow Architect with 10+ years of overall IT experience and solid hands-on experience in ServiceNow ITOM, CMDB, Discovery, Service Mapping, Event Management, integrations, and platform architecture .

The candidate will be responsible for designing scalable and enterprise-grade ServiceNow solutions , defining technical architecture and integration strategies, establishing platform best practices, and providing technical leadership across ServiceNow implementations and transformation initiatives.

The ideal candidate should have a strong balance of architecture and hands-on technical expertise , with the ability to work closely with business stakeholders, infrastructure, cloud, DevOps, and application teams.

Key Responsibilities

- Define and own the technical architecture and solution design for ServiceNow ITOM and related platform initiatives.
- Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM .
- Define CMDB architecture, data models, CI relationships, data governance and CSDM alignment .
- Architect integrations between ServiceNow and enterprise systems, cloud platforms and monitoring tools, including AWS .
- Define integration patterns using REST/SOAP APIs, IntegrationHub, Flow Designer, MID Server and Scripted REST APIs .
- Provide architectural guidance on configuration vs customization , ensuring solutions remain scalable, maintainable and upgrade-safe.
- Define and review technical solutions involving JavaScript, Glide APIs, Script Includes,



Business Rules and other ServiceNow development components .
- Establish ServiceNow platform architecture standards, development best practices, security and governance frameworks .
- Provide technical leadership for ITSM capabilities including Service Catalog, Request Fulfillment and Change Management where required.
- Support architecture and integration requirements for DevOps, CI/CD and release/deployment processes .
- Conduct technical design reviews, architecture reviews and code/design governance.
- Lead troubleshooting and resolution of complex ITOM, CMDB, Discovery, Service Mapping and integration issues .
- Work closely with business stakeholders, enterprise architects, infrastructure, cloud, DevOps and application teams to translate business requirements into scalable ServiceNow solutions.
- Provide technical leadership and guidance to ServiceNow developers and implementation teams.
- Contribute to solution proposals, technical documentation, estimation and RFP/RFI responses where required.
- Support ServiceNow upgrade planning, platform modernization and continuous improvement initiatives.

Required Skills

- 10+ years of overall IT experience with 8+ years of relevant ServiceNow experience .
- Strong experience in ServiceNow architecture and solution design .
- Strong hands-on expertise in ITOM .
- Extensive experience with CMDB, Discovery,



Service Mapping and Event Management .
- Strong understanding of CSDM, CMDB governance, CI relationships and data management .
- Experience with Service Graph Connectors .
- Strong knowledge of ServiceNow platform architecture and best practices .
- Strong ServiceNow JavaScript and scripting skills.
- Good knowledge of Glide APIs, Script Includes, Business Rules and Client Scripts .
- Strong experience with REST/SOAP APIs and bidirectional integrations .
- Hands-on experience with IntegrationHub, Flow Designer and MID Server .
- Experience with AWS / cloud integrations and Discovery .
- Good understanding of ITSM, Service Catalog, Request Fulfillment and Change Management .
- Exposure to ServiceNow DevOps, CI/CD and deployment integrations .
- Experience in technical design, architecture reviews and solution governance .
- Strong communication and stakeholder management skills.

Good to Have

- ServiceNow Certified Technical Architect (CTA) or progress toward CTA.
- ServiceNow ITOM Implementation Specialist / CIS-ITOM certification.
- CIS – Discovery / CMDB / CSDM .
- Experience with Jenkins, GitHub, GitLab or Azure DevOps .
- Experience with ServiceNow upgrades and large-scale enterprise implementations .
- Experience working with enterprise architecture teams and architecture governance boards .
- Experience with ServiceNow AI / Now Assist / automation is an advantage.

Primary Skills

ServiceNow ITOM | CMDB | Discovery | Service Mapping | CSDM | Event Management

Secondary Skills

IntegrationHub | Service Graph | REST/SOAP | MID Server | Flow Designer | Platform Architecture

Additional Skills

ITSM | DevOps | CI/CD | AWS | JavaScript | ServiceNow Governance

📌 ServiceNow Architect (Mount Abu)
🏢 Cloud Analogy
📍 Mount Abu