- Position Description

Medical Receptionist/Administrator

Reports to: Senior Medical Receptionist / Practice Owner
Employment Type: Contract
Location: Telehealth - Hybrid/Virtual

Role Purpose

The Medical Receptionist will provide skilled front-desk and administrative support for Telehealth clinic. The role is responsible for patient bookings, reception duties, billing, communication, records management, and supporting doctors, nurses, allied health providers, and patients. Please note this role can be offered to work 100% 'remotely/work from home' for the right candidate.

Business

Care Medical Practice Pty Ltd

Care Medical Practice is establishing a physical general practice medical centres providing community-based primary healthcare services in Western Australia. Its workforce may include General Practitioners, Nurse Practitioners, registered and enrolled nurses, visiting specialists, allied health practitioners, pathology personnel, practice management staff, medical receptionists and administrative employees.

Care Telehealth

Care Telehealth is the telehealth division operated by Care Medical Practice Pty Ltd. It provides healthcare services through digital and remote consultation channels and may engage General Practitioners, Nurse Practitioners, specialists, allied health professionals, administrative personnel, technology support providers and independent contractors.

Key Responsibilities

- Answer phone calls, manage enquiries, and direct calls appropriately.
- Book, reschedule, and cancel appointments using the practice management system.
- Demonstrated hands-on experience using the Halaxy practice management system is essential.
- Maintain accurate patient records, including Medicare details, contact details, concession cards, and billing information.
- Process new patient forms, consent forms, referrals, reports, emails, and other correspondence.
- Support recalls, reminders, SMS communications, and patient follow-ups.
- Process Medicare claims, private billing,



gap payments, EFTPOS payments, and receipts in line with practice policy.
- Assist with daily payment reconciliation and escalate billing issues where required.
- Provide administrative support to GPs, nurses, allied health providers, pathology providers, and other clinic staff.
- Follow practice procedures for privacy, confidentiality, complaints, billing, and records management.
- Escalate urgent patient matters, complaints, clinical concerns, or operational issues to the appropriate senior staff member.

Skills and Experience

Essential

- Previous GP clinic or medical centre experience.
- Halaxy (Clinic Management System) proficiency is the primary requirement for this role
- Strong communication and interpersonal skills.
- Professional phone manner and patient-focused approach.
- Good attention to detail, especially with patient records and billing.
- Ability to manage competing priorities in a busy reception environment.
- Ability to maintain privacy, confidentiality, and professionalism.
- Basic computer skills and Demonstrated hands-on experience using the Halaxy practice management system.
- Understanding of Medicare billing, private billing, recalls, reminders, and appointment book management.

Personal Attributes

The successful candidate will be professional, reliable, organised, patient-focused, calm under pressure, respectful, and willing to work as part of a growing practice team.

Role Boundaries

This is a non-clinical role. The Medical Receptionist must not provide medical advice, clinical triage, diagnosis, or treatment. Any clinical concerns or urgent patient matters must be escalated to the appropriate doctor, nurse, or clinical team member.

Indicative Experience Requirement

- Minimum: 1–2 years’ reception, administration, or customer service experience.
- Preferred: 2–3 years’ Telehealth medical reception or GP clinic experience.
- Ideal: 3+ years’ GP medical reception experience, including billing, Medicare claiming, appointment books, recalls, and patient administration.

📌 Medical & Dental Assistants - Care Medical Practice Pty Ltd (Prayagraj)
🏢 Care Medical Practice
📍 Prayagraj