This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Job Summary • Be the first line of control for SCCL COO function Operational Risk & Conduct related matters, • Be the Country Process Owner for applicable processes in the Operational Risk Framework. Key Responsibilities Strategy • Effective Implementation of the Operational Risk Framework • Establish OR standards/controls aligned to the Process Universe • Support business in minimizing operational risks and losses, and proactive identification of risks and concerns, including escalation to all relevant stakeholders • Timely mitigation of risks and resolution of issues including collaboration with all relevant stakeholder functions, and establishment of effective controls • Act as coordinator for various internal/external audits/reviews and liaise with various stakeholders to ensure timely and accurate information is provided. Leadership Capability, People and Talent • To be the source of reference within the business in facilitating/promoting the understanding of OR & Conduct requirements. • Identify knowledge gaps, facilitate development of training material, and arrange relevant business training on key Conduct Risk and Governance matters. • Coordinate and lead the identification, presentation and resolution of Conduct issues through entity level business risk forums (ERC) to ensure there is adequate governance, oversight and monitoring of risk. • Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with External Partners and Internal stakeholders. Risk Management • The incumbent will be responsible for effectively conducting risk management by understanding all the processes and risks associated with Sales / Service / Operations. The incumbent, through structured and thematic reviews will be required to highlight any potential failures that may pose risks/issues to the entity / Group, with primary focus on Conduct & Operational risks.



Should proactively identify gaps in processes that could lead to Frauds in the entity & report any Frauds as per the required frequency. Regulatory & Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities • Embed Here for good and Group's brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)unction Key stakeholders • Business Teams • CFCC • CDD • OR • GIA • Process & Governance Skills and Experience Our Ideal Candidate • Business Experience of 5 to 10 years in Operational Risk function Role Specific Technical Competencies • Product Experience LAP, BIL, PL and LAS • Knowledge of Local Regulations • Digital Knowledge • Strong communication skills • Effective people skills • Local Regulations & Processes • Effective communication • Information Management • Problem Solving Qualifications • Education: Graduate or above About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.



If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary perks available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

📌 Head - Conduct & Governance (Mumbai)
🏢 Standard Chartered Bank
📍 Mumbai