Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : COBOL

Valuable to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a energetic environment.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure seamless integration and support of business applications.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to enhance application stability.
- Monitor system performance and proactively identify potential issues before they impact business operations.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in COBOL.
- Robust analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with debugging and troubleshooting legacy systems and applications.
- Ability to work with various operating environments and understand system dependencies.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
- Familiarity with software lifecycle processes and incident management.

Additional Information:

- The candidate should have minimum 3 years of experience in COBOL.
- This position is based at our NGDC1A - NON-STPI location.
- A 15 years full time education is required.

📌 Application Support Engineer (Nagpur)
🏢 Accenture in India
📍 Nagpur