Description

Brief Job Description:
• Basic understanding of order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Validate order details (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment
• Track order status and follow up on delays or discrepancies
• Handle order modifications, cancellations, and returns under supervision
• Assist in resolving customer queries related to orders and delivery
• Ensure proper documentation and compliance with process requirements
• Support invoicing by maintaining clean and accurate order data

Responsibilities

Brief Job Description:
• Basic understanding of order management process and its corresponding activities
• Good communication skills in Spanish and English languages
• Receive and enter customer orders into ERP systems accurately
• Validate order details (pricing, quantities, customer data, and delivery terms)
• Perform basic credit and order checks as per defined guidelines
• Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment
• Track order status and follow up on delays or discrepancies




• Handle order modifications, cancellations, and returns under supervision
• Assist in resolving customer queries related to orders and delivery
• Ensure proper documentation and compliance with process requirements
• Support invoicing by maintaining clean and accurate order data

Technical Skill Requirements:

• Strong accounting knowledge with O2C experience in order management and billing.
• Basic understanding of: Customer master data, Pricing conditions & Material/product master
• Basic knowledge of: Delivery processing, Shipping and logistics coordination and Inventory/stock availability checks
• Must be computer literate; Excel, Word, PPT
• Knowledge of JDE & SAP ERP is desired
• Ability to document the process

Qualifications

Competencies Required:

• Excellent communication skills both verbal and written
• Understanding end-to-end processes and appreciation of critical parameters
• Problem identification and analytical ability
• Strong knowledge of MS Office
• Self-initiative, drive and zeal for continuous improvement
• Ability to discharge the responsibilities in a conflicting workplace
• Ability to lead in a continually challenging environment
• Adherence to Policies/Compliances
• Fosters a spirit of collaboration and teamwork
• Intellectually agile and analytical
• Experience in JDE & SAP ERP is desired

📌 Senior Executive (Kochi)
🏢 EXL
📍 Kochi