Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events

CACTUS is hiring a publications coordinator on a contractual basis, to support academic researchers and scholarly publishing customers withtheir variouspublicationand expert-drivenneeds.

Youwillinterface directly withmultipletechnical peersandwill be the face of the company toour customers, building andmaintainingeffective, positive,andprofessional partnerships. You willbe responsible foroverseeing projects from start to finishthrough clearandtimelycommunicationand ensureon time delivery andcustomer satisfaction.

Responsibilities

- Develop an excellent partnership with customers and follow through on customer commitments witha strong senseof ownership and integrity.
- Efficiently manage service offerings/packs/projects to deliver superior customer experience. Thisincludes but islimited to tracking progress, decidingappropriate nextsteps,and coordinating with customersand internal stakeholderseffectively.
- Perform quality assurance checks on theproject-specific workflowsandadditionaltasksto ensure quality work andtimelydelivery
- Analyze, triage,and resolve customer concerns effectivelyby coordinating with the relevant teams (where needed)
- Contribute effectiveandwell-written knowledge base articlesfor all round team improvement and upskilling.

Qualifications and Prerequisites

- Bachelors/Master'sdegreein any discipline

- 2+ years of client service and project managementexperience

- Solid understanding of Microsoft applications, especially excel and power automate

- Excellent professional oral and written English communication skills,strongproblem solvingskills anddrive to provide superior levels of serviceandexpertise

- Demonstrated ability to work effectively within a team with a high-performance work culture and deadline-driven goals.
- Experience with CRM tools (Freshdesk, Zendesk,Jiraetc.)





- Experience in the STEM publishing industry.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process starts with a take home assignment, followed by an interview with the hiring managers.

Equal Prospect

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

- Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
- Documenting work that brings everyone on the same page.
- Maturity to choose between synchronous and asynchronous collaboration.
- Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

Established in 2002, Cactus Communications () is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

📌 Contractor, Publications Coordinator (India)
🏢 Cactus Global
📍 India