1) Explicit Verbal Communication: Ability to communicate insurance details, claims, and policy information clearly and effectively over the phone.

2) Active Listening: Must be able to listen to customers carefully to understand their issues before offering solutions.

3) Neutral Accent: A neutral and easily understandable accent is essential, especially in diverse customer interactions.

4) Understanding of Health Insurance: Basic knowledge of insurance terminology, policy claims, network hospitals, TPA services, and grievance redressal related to health insurance.

5) Claims Process Knowledge: Familiarity with the claims process for various insurance policies, helping customers navigate claims and settlements.

6) Issue Resolution: Strong problem-solving skills to resolve customer queries or complaints related to policies, claims, or benefits efficiently.

7) Empathy and Patience: The ability to handle sensitive health insurance claims with empathy, patience, and professionalism.

8) Proficient in English, Hindi and Telegu

📌 Associate Voice Support (Hyderabad)
🏢 3i Infotech
📍 Hyderabad