Job Purpose
This position is open with Bajaj finserv ltd.
We are looking for a resource having Core Expertise on Managing Cisco Contact Center Enterprise Network Infrastructure setup
Who is proficient in handling Network & Network Security Operations, Vendor Management, Network Access Control, ISE and Any Connect VPN with Virtualization strategy and technically demanding Infrastructure projects
Duties and Responsibilities
• Candidate must have Hand on experience working on Cisco Contact Center Network Infrastructure Setup
• Candidate should have hands on experience in managing SD-WAN and LAN Switches
• Candidate should have hands on experience in managing Voice Gateways, Voice traffic prioritizing and QoS.
• Candidate should have hands on experience in managing Voice Gateway
• Candidate should have hands on experience in managing NAC-Network Access Control
• Candidate should have hands on experience in managing Any Connect VPN and ISE
• Candidate should have hands on experience in managing Cisco Firewalls and manager
• Candidate should have hands on experience in troubleshooting using data and voice flow
• Managing Network & Network-Security Operations
• Oversee and coordinate lifecycle management for infrastructure architecture, business continuance and service restoration strategies.
• Designing and planning strategies for Network Infrastructure and involve in process building and improvement for Network operations.
• Will be involved with Core IT teams to design New technologies platform




• Participate as a member of the IT Infrastructure & Operations management team in creating and maintaining the governance processes of the organization’s infrastructure architecture, data centers, networks, communications systems and client engineering.
• Coordinate the ongoing activities of the Network Services team, inclusive of oversight for the related IT project portfolio as well as ongoing incident response management for supported systems.
• Handle Infrastructure of Organization and evaluate recent initiatives. Work closely with partners for SLA tracking.
• Work closely with other IT Managers to address ongoing operational needs
• Define requirements for new technology implementations and communicate them to key business stakeholders.
• Review hardware and software acquisition and maintenance contracts and pursue master agreements.
• Record and maintain accurate incident and change records and logs related to DC Infra
• Ensure daily DC Operations Job like backups and actively involved in upgrade, maintenance activities
• Ensure equipment and software operations is compliant




• Act as an escalation point for the technical issues pursued within the Network Services team
• Work with outsourced service delivery partner to ensure strict adherence to Incident Management, Change Management, Capacity Management, Problem Management process
• Ensure Compliance as per requirement•|Responsibilities:
• Manage critical Network & Network-Security operations, facility engineering operations, Data Center buildouts and scaling
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
• Know 24x7 onsite support procedure, continuous improvement of operational processes, procedures, methods, and tools.
• Experience of managing Remote support teams
• Thorough knowledge of ITIL framework
• Excellent Communication and Leadership Skills
Required Qualifications and Experience
• Minimum qualification required is Graduate with an experience of more than 6 years.
• Cisco Collaboration Certificates, CCNP, CCNS Certified
• Sound knowledge on Network & Network-Security operations.
• Thorough knowledge of ITIL framework.
• Excellent Communication and Leadership Skills
• Experience of managing Remote Infrastructure Teams
• Experience of facing audit teams

📌 Unit Manager - IT/Senior Unit Manager - IT (Pune)
🏢 Bajaj Finance
📍 Pune