Operation Team Lead – US Voice Process (Rupnagar)

Operation Team Lead – US Voice Process (Rupnagar)

05 Sep
|
Impetus Career Consultants
|
Rupnagar

05 Sep

Impetus Career Consultants

Rupnagar

Role- Operation Team Lead- US Voice Process

Location-Mohali

Work Mode-WFO

Exp-4-8 Years

️Key Skills Required

Excellent verbal and written English communication.

Leadership and people management.

Knowledge of international customer service standards.

Experience with CRM systems, call monitoring tools, and reporting dashboards.

Problem-solving and conflict resolution. Time management and multitasking.

? Typical Requirements

Bachelor’s degree or equivalent.

4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.

Willingness to work in night shifts or rotational shifts.

Familiarity with US client handling is often preferred.

📌 Operation Team Lead – US Voice Process (Rupnagar)
🏢 Impetus Career Consultants
📍 Rupnagar

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