Job Description
Key Responsibilities: -
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n Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameter
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- sProvide constructive feedback and coaching to agents to improve performanc
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- eIdentify gaps in communication, process adherence and customer handlin
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- gPrepare and maintain quality reports, dashboards and analysis for leadershi
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- pSupport process improvement initiatives to drive customer satisfaction CSAT, NPS and FC
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n Qualification require
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n Graduate in any str
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- eamMinimum 1-3 years of exp as a quality analyst in domestic real estate proc
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📌 Quality Analyst (Mumbai)
🏢 TP
📍 Mumbai