Remote: Hybrid

Who we are:Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India’s first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore among others.Our offerings include product-led engagement and offering service-based Corporate Wellness offerings in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks, and more.To learn more about us please visit www.Yourdost.ComWhat we are looking for:We are looking for an enthusiastic Customer Success Manager II (2+ years of experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, do extensive follow-ups, and measure impact.Responsibilities:Manage engagement for a portfolio of at least 20 accounts (approximately ₹35–40 lakhs in annual business)Build robust relationships with L1 stakeholdersPlan and execute webinars, programs,



and campaigns to drive overall engagementLead product/program launchesAnalyze data, create reports, and share insights with relevant stakeholdersMentor CSM-1 team membersIndependently lead engagement and report discussions, without the presence of a Senior CSM, when requiredContribute to key organizational processes and initiativesTravel as required for client engagementHandle client escalations effectivelyDrive high retention across your portfolio of accountsProactively identify and report red flagsCollaborate closely with cross-functional teamsRequirements:Graduate/Post Graduate2+ years of experience in Customer Success, Account Management, Customer Support, Customer Service or relevant fieldExcellent written and verbal communication skills(English)Experience in organising eventsActive Listening - Able to listen, understand, and then respond appropriatelyProblem Solving - Have a consultative approach to solving problems for clientsRelationship Building - Able to build Rapport with senior stakeholders in the companyAnalytical Skills - Able to analyze data and make evidence-based decisionsShould genuinely care about emotional well-being spaceImmediate Joiners is preferred.Location: Mumbai (2 months training at Bangalore)Work schedule: Hybrid mode, 5days a week.

📌 Customer Success Manager (Level Ii) - Mumbai (India)
🏢 YourDOST
📍 India