Remote: Hybrid

Founded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India’s first and leading holistic emotional wellness organisations. We help corporates, colleges build resilient communities.We are enabling leading corporates like TCS, CK Birla Group, UpGrad, Darwinbox, Tata Consumer Products, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore among others.Our offerings include product-led engagement and offering service-based Corporate Wellness offerings in the Health and Wellness Space like EAP programs, Fitness options like Stepping and Weight Loss Challenges, Online Doctor Consultations, Customized Health Checks, and more. We are looking for an enthusiastic Customer Success Manager II (2+ years of experience) who will be responsible for managing YourDOST B2B Clientele. This role is for someone who is creative but also very organized such that he/she can set up and optimize processes, do extensive follow-ups, and measure impact.



Manage engagement for a portfolio of at least 20 accounts (approximately ₹35–40 lakhs in annual business) Build solid relationships with L1 stakeholders Analyze data, create reports, and share insights with relevant stakeholders Mentor CSM-1 team members Independently lead engagement and report discussions, without the presence of a Senior CSM, when required Travel as required for client engagement Drive high retention across your portfolio of accounts Graduate/Post Graduate ~2+ years of experience in Customer Success, Account Management, Customer Support, Customer Service or relevant field ~ Excellent written and verbal communication skills(English)~ Experience in organising events ~ Relationship Building - Able to build Rapport with senior stakeholders in the company ~ Analytical Skills - Able to analyze data and make evidence-based decisions ~ Immediate Joiners is preferred. Location: Mumbai (2 months training at Bangalore) Hybrid mode, 5days a week.

📌 CSM Customer Success Manager (Mumbai)
🏢 YourDOST
📍 Mumbai