Job Type: Full time

Working experience: No Experience

Job DescriptionOATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, pricednbetween ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India'snleading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.nWe're in launch mode, building a sharp, hands-on team from the ground up. Every interaction ancustomer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —nrepresents the brand. The Customer Experience & CRM Intern is the person who makes sure everynone of those touchpoints feels premium, prompt, and personal.nAbout the RolenThis is a hands-on, customer-facing role. You'll be the first point of contact for every customer acrossnour channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customernconversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,nrecovering abandoned carts, gathering feedback, and building the relationships that turn first-timenbuyers into loyal customers.nYou'll work closely with the Operations Manager and founding team. This is a small team where yournwork is visible, your contribution matters, and your growth path is clear.nKey ResponsibilitiesnA. Customer Communication & Enquiry Managementn• Serve as the first point of contact for all inbound customer enquiries across WhatsApp,nInstagram, Facebook, and emailn• Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, andnshipping — accurately and on-brandn• Maintain a warm, professional, premium tone in every interaction that reflects OATH'snpositioning, even in difficult conversationsn• Meet defined response-time standards — acknowledge enquiries promptly during working hoursnand resolve or escalate within the same dayn• Log every conversation and its outcome in the CRM/tracker to maintain a complete customernhistorynB.



After-Sales Support & Issue Resolutionn• Manage all post-purchase communication — order confirmations, dispatch and deliverynupdates, and shipment tracking queriesn• Handle returns, exchanges, and complaints end-to-end, coordinating with the warehouse andnoperations team for resolutionnn Proactively update customers on delays, stockouts, or issues before they have to chasen Follow through on every open query until it is fully closed to the customer's satisfactionnnC. Feedback, Reviews & Customer Insightsn• Make outbound feedback calls to recent customers to understand their product and servicenexperiencen• Capture, categorise, and share customer feedback with the founding and product teams on anweekly basisnn Encourage satisfied customers to leave reviews and ratings across the website and marketplacesn Flag recurring complaints, product issues, or service gaps to the Operations Managernnimmediately — do not wait for end of daynD. Sales Recovery & Re-Engagementn• Run abandoned-cart recovery through outbound calls and follow-up messages to re-engagendrop-offs and support conversionsnn Follow up on enquiries that did not convert and nurture interested prospects toward a purchasen Support re-engagement and win-back outreach to past customers during launches, drops, andnncampaignsnE. Reporting & Coordinationnn Maintain accurate daily records of enquiries handled, issues resolved, and pending ticketsn Submit a daily end-of-day summary to the Operations Manager — queries handled, resolved,nnpending, and any escalationsn• Track key metrics — response times, query volumes,



recurring issues, cart-recovery outcomes,nand review generationnn Participate in brief daily check-ins with the Operations Manager to align on prioritiesn Follow all defined communication SOPs and escalation protocols — no deviations without priornnapprovalnRequirementsnMust Havenn Fluency in English and Hindi — both spoken and writtenn Strong, confident communication skills across chat, email, and phonen Comfortable and familiar with WhatsApp, Instagram, Facebook, and email as everydaynncommunication platformsn• A warm, patient, empathetic approach — able to stay composed and professional even inndifficult conversationsn• Strong organisational skills, attention to detail, and the discipline to maintain clean, accuratenrecordsnn Willingness to make outbound calls as a core, daily part of the rolen Dependable, responsive, and able to work independently without constant supervisionnnGood to Haven• Prior experience in customer support, customer experience, telecalling, or a D2C / e-commercenenvironmentnn Familiarity with tools such as Shopify, WhatsApp Business, or CRM and review platformsn Basic comfort with spreadsheets and reportingn An interest in fashion, accessories, or consumer brandsnnWhat We Offern• A explicit path to a full-time Customer Experience / CRM role on successful completion of theninternship, based on performancenn Internship completion certificate and a strong professional referencen Direct access to and mentorship from the founding teamn Hands-on exposure to the customer, operations, and CRM engine of a fast-growing D2C brandn Structured onboarding with documented SOPs — you'll know exactly what's expected from Daynn1n• A small, focused team where your work is seen, valued, and rewardednHow to ApplynInterested candidates can apply by:nn Sending their resume to [email protected] Calling or WhatsApp: +91 8890435049n DMing on LinkedInn

📌 Customer Relations Manager (Pragpura)
🏢 Oath
📍 Pragpura