Job Type: Full-time

Working experience: No Experience

? India | Remote ? Full time | UK business hoursTechnical Support Engineer | Technical Support Analyst | Technical Solution Analyst | Application Support Engineer | Technical Support Consultant | EHR / EMR | SQL | Production SupportAbout the roleScript Assist is hiring junior Technical Support Engineers to investigate and resolve technical and functional problems within our healthcare software platform.We are particularly interested in candidates currently or recently working as:Technical Support EngineerTechnical Support AnalystTechnical Solution AnalystAssociate Technical Support ConsultantTechnical Support ConsultantApplication Support EngineerApplication Support AnalystSoftware Support EngineerSoftware SpecialistSoftware Specialist – SupportProduct Support EngineerProduction Support EngineerEHR / EMR Technical Support AnalystThis job is deliberately designed to reach junior technical-support populations from companies such as:eClinicalWorksAltera Digital Health / AllscriptsOracle Health / CernerathenahealthNextGen HealthcarePracticeSuiteMEDITECHInterSystems / TrakCareother EHR / EMR / HIS and enterprise SaaS vendorseClinicalWorks uses the Technical Support Engineer and Software Specialist career family; Altera currently recruits Associate Technical Support Consultants for entry-level enterprise healthcare software support; Cerner has used Technical Support Engineer and Technical Solution Analyst roles. This is software/application support.It is not desktop, hardware, network or generic IT support.About Script AssistScript Assist is a UK healthcare technology company.Our platform supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.The software contains interconnected:clinical workflowsapplication logicpermissionsconfigurationcustomer datastatusesintegrationsoperational workflowsusers and rolesWhen something goes wrong, the customer's description of the problem may only be the starting point.Our Technical Support Engineers need to enjoy asking:Can I reproduce it?What happened immediately before the issue?What does the data show?Is the configuration correct?Is this expected application behaviour?Is the user's workflow correct?Is another system involved?Does the problem affect everyone or one customer?Is this a genuine software defect?What evidence does Engineering need?How can I verify the fix?What you will doYou will:Triage technical support and application-support ticketsInvestigate customer-reported software issuesGather evidence required for diagnosisReproduce application problemsAnalyse application behaviourInspect error messages and available logsPerform basic data investigationUse SQL where appropriateInvestigate application configurationIdentify likely root causesDistinguish software defects from data, configuration and workflow problemsInvestigate production-support incidentsWrite transparent reproduction stepsDocument findings accuratelyEscalate complex defects to Product and EngineeringWork with developers and QA engineersValidate software fixesRetest issues before closureMaintain accurate incident and ticket historiesCommunicate technical information clearly to customersBuild troubleshooting documentation and knowledge articlesIdentify recurring issues and opportunities for automation or process improvementWho we are looking forWe are primarily targeting candidates with 0–2 years of experience.An ideal candidate may have approximately 6–24 months as a:Technical Support EngineerApplication Support EngineerTechnical Support AnalystTechnical Solution AnalystTechnical Support ConsultantAssociate Technical Support ConsultantSoftware Support EngineerSoftware SpecialistProduct Support EngineerProduction Support AnalystWe will also consider an exceptional fresher or graduate with strong technical aptitude.Preferred educationWe strongly prefer:B.Tech / BE Computer ScienceB.Tech / BE Information TechnologyComputer EngineeringBCAMCABSc Computer ScienceBSc ITElectronicsanother relevant technical degreeThis mirrors the kind of entry-level technical profile being recruited into healthcare application support today. For example, Altera's current 0–1 year Associate Technical Support Consultant role explicitly targets technical graduates and develops them across enterprise applications, databases, interfaces, incident management and application troubleshooting. Technical skillsYou do not need everything below.Experience with some of these is particularly valuable:SQLrelational databasesdatabase queriesAPIsJSONREST APIsapplication logserror logsbrowser developer toolssoftware testingdefect reproductionroot-cause analysisincident managementproblem managementJiraServiceNowZendeskFreshdeskapplication configurationproduction supportSaaS supportenterprise software supportEHR supportEMR supportHIS supportBasic knowledge of operating systems and networking can be useful when troubleshooting an application.But infrastructure is not the job.Healthcare / EHR experienceParticularly relevant experience includes:eClinicalWorksCandidates who have worked as:Technical Support EngineerSoftware SpecialistSoftware Specialist – SupportApplication Support EngineereClinicalWorks Technical Support Engineer compensation data also sits almost exactly around this hiring range, with Indeed currently estimating an average of approximately ₹4.83 LPA in India. Altera Digital Health / AllscriptsCandidates who have worked as:Associate Technical Support ConsultantTechnical Support ConsultantApplication Support AnalystApplication Support EngineerAltera's current junior support role involves ServiceNow tickets, application troubleshooting, logs, configuration, databases, interfaces, escalation and customer communication. Oracle Health / CernerCandidates who have worked as:Technical Support EngineerTechnical Support AnalystTechnical Solution AnalystTechnical Solution Analyst IApplication Support AnalystThere are public Cerner career paths moving from Technical Support Engineer → Senior Technical Support Engineer → Technical Solution Analyst, which is exactly the occupational family we want this advert to match. We are also interested in equivalent junior technical-support experience from:athenahealthNextGen HealthcarePracticeSuiteMEDITECHInterSystems / TrakCareother EHR / EMR / HIS companiescomplex SaaS, ERP, fintech and enterprise software businessesWhat this role is NOTThis is not primarily:desktop supportlaptop repairhardware maintenanceprinter supportWindows installationActive Directory administrationrouter or switch configurationnetwork operationsinfrastructure supportNOC monitoringgeneric IT service deskIf your career is mainly about supporting devices or infrastructure, this probably isn't the right role.If it is about investigating software applications, we want to hear from you.Why join Script Assist?This is designed as a strong early-career route into sophisticated software and healthcare technology.You will work directly alongside:ProductEngineeringQASupportOperationsRather than simply forwarding technical tickets, you will learn how to investigate them properly.Strong performers can progress towards:Senior Technical SupportApplication SupportProduct SupportTechnical OperationsQAImplementationIntegrationsBusiness AnalysisProductCustomer TechnologyIf you like working out why software behaves the way it does, this role should suit you.

📌 Technical Support Engineer – EHR / EMR Application Support (Vellore)
🏢 Script Assist
📍 Vellore