Job Description

About AND Academy:

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AND Academy, an initiative by IIAD in collaboration with Kingston School of Art, London, offers qualified design education that breaks away from traditional models, integrating live interaction with industry-focused training.

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The Senior Executive – IT Support, CRM & Automation Management will be responsible for managing day-to-day IT support and infrastructure, network and security operations, CRM administration, and business automation. The role requires a proactive and detail-oriented IT professional with hands-on experience in IT operations, system administration, CRM management, and automation.

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Job Description:

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- Provide technical support for Windows/macOS systems, laptops, printers, and IT equipment .
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- Manage the IT Helpdesk , troubleshoot technical issues, and ensure timely resolution.
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- Maintain IT asset inventory and manage employee/learner onboarding and offboarding.
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- Administer Microsoft 365, Microsoft Entra, Teams, Google Workspace, Canvas LMS, LinkedIn Learning, Adobe CC, Zoom , and other organizational platforms.
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- Troubleshoot and manage LAN, WAN, Wi-Fi, VPN, internet connectivity, and Sophos security .
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- Manage CRM users, permissions, data, workflows, and basic automations .
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- Set up and monitor Email/WhatsApp templates, system alerts, and automated workflows .
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- Coordinate with external IT vendors for AMC, hardware procurement, software upgrades, SSL, and license renewals .
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- Support continuous improvement of IT systems, CRM processes, and automation .
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What We’re Looking For:

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- Qualification: Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
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- Experience: 3+ years of hands-on experience in IT Support, IT Operations, CRM Administration, System Administration, and Automation .
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- Technical Skills: Good working knowledge of Microsoft 365, Microsoft Entra, Teams, Google Workspace, CRM platforms, networking, and IT infrastructure .
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- Experience with Canvas LMS, LinkedIn Learning, Adobe Creative Cloud, Zoom, and Sophos will be an advantage.
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- Basic knowledge of HTML, CSS, WordPress, or PHP will be an added advantage.
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- Relevant certifications in IT, Cloud, CRM, Automation, Networking, or DevOps will be an advantage.
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- Strong troubleshooting, problem-solving, and communication skills .
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Work Timings :

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9.00 am – 06.00 pm (Monday to Friday)

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10.00 am - 05.00 pm (Saturday), 2 Saturdays off

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Work Location :

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B-26, Okhla Phase – I, New Delhi - 110020

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Interested candidates can share their resume at

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[email protected]

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📌 Senior Executive Information Technology (New Delhi)
🏢 AND Academy
📍 New Delhi