Role Purpose
The Director, Restaurant Experience Technology (RET) is responsible for ensuring technology investments deliver measurable value in restaurant operations and customer experience. The role serves as the primary bridge between Restaurant Operations and Technology and owns technology adoption, operational readiness, rollout quality, supportability and continuous improvement.

Key Responsibilities:
Restaurant Technology Experience Strategy
Define and execute RET strategy
Act as voice of restaurant operations within IT
Develop adoption and operational excellence roadmaps from technology perspective
Restaurant Journey & Experience Design
Collaborate with Product Team to synchronize their software journey and roadmap with in-store operational issues
Optimize in-store hardware placements for maximum impact
Reduce technology related operational friction points
Technology Rollout & Operational Readiness
Lead pilots and deployment readiness
Drive training and adoption of technology with Operations Excellence team
Establish rollout governance
Operations Engineering & Continuous Improvement (along with Operations Excellence Team)
Apply Industrial Engineering principles jointly
Lead process optimization and throughput improvement
Use Lean and Six Sigma methodologies
Technology Operations & Service Excellence
Improve service reliability
Lead root cause analysis and service reviews
Drive operational governance
Business Partnership & Adoption Leadership
Partner with Operations leaders
Maintain field feedback loops
Lead change management efforts




Technology Scope
POS
Self Order Kiosks
Kitchen Display Systems
Drive-Thru Technologies
Digital Menu Boards
Payment Systems
Workforce Management
Restaurant Mobility Platforms
AI-enabled Restaurant Technologies

Qualifications
Bachelor's degree in IT, Industrial Engineering, Operations Management, Engineering, Computer Science or related field. MBA preferred.
10+ years of experience in restaurant technology or digital transformation.

Critical Skills & Competencies
Restaurant Journey Design (Placement and Customer Flow perspective - Jointly with Product)
In-store Technology Rollout, Adoption and Change Management (Jointly with Operations Excellence)
Industrial Engineering & Process Optimization
Lean / Six Sigma
Technology Service Management
Stakeholder Management
Vendor Management

Cross-Functional Collaboration & Technology Value Realization
Serve as the primary bridge between Restaurant Operations and Technology teams, ensuring operational needs are translated into effective technology solutions.
Partner with Operations Excellence teams to redesign restaurant processes, improve throughput, optimize labor utilization,



and identify technology-enabled operational improvements.
Collaborate with Product Management to provide operational insights, prioritize enhancements, and ensure product roadmaps reflect restaurant needs and customer experience objectives.
Partner with Design teams to evaluate customer and crew journeys, validate usability of restaurant technology solutions, and improve adoption through intuitive experiences.
Work closely with Engineering teams throughout the solution lifecycle, providing operational requirements, field feedback, and deployment learnings to improve solution quality and effectiveness.
Participate in technology discovery, piloting, testing, and rollout activities to ensure operational readiness before deployment.
Establish continuous feedback loops between restaurants and Product, Design, and Engineering teams to drive ongoing enhancements and innovation.
Act as the first point of escalation for operational technology challenges, ensuring rapid collaboration across business and technology teams.

RET Partnership Focus
Operations - Restaurant pain points, adoption, support and operational performance
Operations Excellence - Process optimization, throughput improvement, labor efficiency, Lean initiatives
Product - Feature prioritization, operational requirements, roadmap input
Design - Customer journey, crew journey, usability and workflow design
Engineering - Solution feasibility, rollout readiness, operational feedback and enhancements

This role requires relocation to UAE.

📌 Director - Restaurant Experience Technology (Relocation to India) (Bengaluru)
🏢 Americana Restaurants
📍 Bengaluru