Job Description

Key Responsibilities

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- Manage and maintain strong relationships with existing customers.
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- Handle customer enquiries and provide timely responses.
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- Maintain accurate customer and order data in CRM.
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- Follow up with leads and convert them into business opportunities.
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- Coordinate with Sales, PPC, Production and Accounts teams for customer requirements.
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- Track customer orders, delivery commitments and follow-ups.
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- Handle customer feedback and resolve issues effectively.
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- Maintain regular follow-up records and CRM reports.
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- Support customer retention and repeat business activities.
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Requirements

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- 1–3 years of experience in CRM/Customer Relationship Management.
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- Experience in Gemstone / Jewellery industry will be preferred .
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- Good communication and interpersonal skills.
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- Strong follow-up and customer-handling skills.
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- Knowledge of CRM software such as Zoho CRM, Salesforce or similar.
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- Positive coordination and problem-solving ability.
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- Graduate in any stream.
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Salary: ₹25,000–₹30,000 per month

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Location: Sitapura Industrial Area, Jaipur

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Work Mode: Work from Office

📌 CRM Executive - Gemstone & Jewellery Industry (Jaipur)
🏢 Lunawat Gems
📍 Jaipur